REC GEN logo
REC GEN logo

All articles

Returns

Returns policy

FULL PRICED RETURNS POLICY. If you wish to return an item from your order it must be arranged within 30 days of your Order Purchase Date. Returns can be made for Store Credit or Exchange if changing size. Store credit will be valued at the purchase p

How do I create a return?

To start a return, please make sure you are familiar with our returns policy and then create a return in the Returns Form.

Do you accept returns on sale items?

Sale items will be eligible for return for store credit only provided they do not have a FINAL sale badge within the product page.We will have items that will be final sale and not eligible for return due to the high discount rate on these items. Ite

My item is damaged or faulty

Although a lot of care is made with the production and design of our products and are tested rigorously. We always want you to be happy with your purchase . If you believe that an item you have purchased from REC GEN is faulty, not of acceptable qual

What happens after my return is approved?

Once you process your return you will need to print the return label and ship the item to us. One we can see a scan event on the package with the shipping carrier, your return will be processed. If it has been longer than 2 weeks since you have retur