My item is damaged or faultyUpdated 6 months ago

Although a lot of care is made with the production and design of our products and are tested rigorously. 

We always want you to be happy with your purchase . If you believe that an item you have purchased from REC GEN is faulty, not of acceptable quality or unsafe, please email [email protected] with the below:

- Photos that clearly show what you believe to be faulty about the product
- Proof of purchase of the item

Any unclear photos and/or a proof of purchase that does not clearly show the date and the location of purchase will not be accepted.

Once we have received this information we will then process your request as quickly as possible to determine whether the product is faulty.

*Please note that not all issues are faults of the product. Some instances can be caused by general usage of the product or if the product has not been handled in accordance with the care instructions - and as a result, may not be determined as faulty.