Click the 'Contact Us' button and one of our team will help!

REC GEN

Back to shop

Start My Return 

Rec Club Rewards

Contact Us

We try our best to have as many issues resolved before they ever start affecting your shopping experience.If you think something is wrong the best way to help is if you contact us on Live Chat when we are online.If we aren&apos;t on Live Chat send us an email hello@recgen.com Make sure you tell us the following so our team can asses the situation quickly for you: - What the error was - A screenshot of the error - Roughly what time it occurred

We try our best to have as many issues resolved before they ever start affecting your shopping experience. If you think something is wrong the best way to help is if you contact us on Live Chat when we are online. If we aren't on Live Chat send us an

Technical Difficulties

Order

How do I track my order?

What are the shipping costs and delivery timeframes?

Are duties and taxes included in international orders?

Will I get my order before Christmas?

What destinations do do you ship to?

Where do you ship from?

When will my order be dispatched?

Shipping Information

Online purchasing steps

How do I cancel my order?

How do I create an account?

I can't sign into my account?

I didn't receive my order confirmation?

I forgot to apply my discount code or rewards code, can you apply it form me after my order has been placed?

Are the items in my cart saved or reserved whilst I shop?

I haven't received my order?

Returns policy

How do I create a return?

Do you accept returns on sale items?

My item is damaged or faulty

What happens after my return is approved?

Returns

What payment options do you accept?

How do I apply discount codes?

Do you have any promo codes or discount codes?

Can I checkout in my local currency?

Why is my payment being not processing or being declined?

Do I get charged transaction fees?

I have a gift card, how do I use it?

How do I receive my store credit?

Payments

General Terms and Conditions

Privacy & Cookies

Mobile message service Terms and Conditions

Unsubscribe from our emails

Privacy

How do I join the Rec Club Rewards Program?

How do I earn and check my points balance?

How do I redeem my points?

Do my points expire?

How much do I have to spend to qualify for REC Club Status or above?

Can I merge multiple rewards accounts?

Can I earn points on purchases I made before I joined the program?

How do I get reward points for writing reviews?

Can I purchase a gift card using reward points?

Can reward points be used together with another discount code?

How long will I stay in my tier?

Rec Club Rewards Program

What is the OXY-GEN ® Fabric?

What is the FITFORM ® fabric?

What is the GEN TYPE™ Fabric?

What is the PWRknit™ Fabric?

What is the AQUIX ™ Fabric?

What is the GEN RIB™ Fabric?

What is the TRACKS™ Fabric?

What is the EXO-SHELL™ Fabric?

What technology is used in your fabric?

What are the garment care instructions?

What is your Cotton Fabric?

Is your packaging sustainable and recyclable?

Why can the product sizing slightly differ between colours?

How can I find my correct size?

When will an item be restocked?

Where are your products made?

What is the difference between the Mass and Oxy Mass tees or tanks?

What is there difference between Oxy Float and Float tees or tanks?

Product and Fabrics

Do you have a physical store?

Do you sell gift cards/digital gift vouchers?

General

How do I check/redeem my reward points in the app?

How can I download the REC GEN App?

I can't log into the app?

The REC App isn't working?

REC App

Interested in collaborating with us?

Brand Partnership requests

Gym, Run Club and other Club or Community partnerships

Partnerships and Collaborations

Technical DifficultiesUpdated 6 months ago