I haven't received my order?

If your order hasn’t arrived by the estimated delivery date on your tracking number;

Check to see if you have an attempted delivery card from one of our carriers. If the tracking says delivered though there is no card left it still may be at the local post office awaiting collection. This can also be seen via your tracking number.
Look in any safe areas where the driver may have left your parcel, such as behind plant pots or anything near your front door, in a shed, garage, or porch. Also worth checking with family, housemates, or neighbours to see if they collected it on your behalf.
Double-check that your delivery address and details are correct by referring to your email confirmation of your order.
Check your tracking number sent to the email associated with your order as the estimated delivery time can change if there are expected delays in your area or country.
If you live in an apartment block or it is being delivered to a shared building or office, it may be in the foyer or at reception.
If it says delivered earlier in the day though you still haven't received it, wait until the end of the day incase it is still being delivered and there is an technical issue with the tracking.

If you still do not have your order please reach out to our team at [email protected] and we can make an enquiry for you.

I haven't received my order?Updated 5 months ago