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REC GEN

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For Australian customers, our REC GEN website is configured to offer AUD (Australian Dollar) via our website here <a href="https://recgen.com/" rel="noopener noreferrer" target="_blank">www.recgen.com</a>Australia - $ AUDNew Zealand - $ AUDCanada - $ CADUS, UK, EU, Rest of World - $ USDPlease keep in mind that all refunds will be issued back in the purchasing currency of your original order.REC GEN is not responsible for any currency exchange rate charges that may be incurred - as this is calculated externally by the customers bank.&#xA0;

For Australian customers, our REC GEN website is configured to offer AUD (Australian Dollar) via our website here www.recgen.com. Australia - $ AUD. New Zealand - $ AUD. Canada - $ CAD. US, UK, EU, Rest of World - $ USD. Please keep in mind that all

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What are the shipping costs and delivery timeframes?

Are duties and taxes included in international orders?

Will I get my order before Christmas?

What destinations do do you ship to?

Where do you ship from?

When will my order be dispatched?

Shipping Information

Online purchasing steps

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Technical Difficulties

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I forgot to apply my discount code or rewards code, can you apply it form me after my order has been placed?

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I haven't received my order?

Order

Returns policy

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Do you accept returns on sale items?

My item is damaged or faulty

What happens after my return is approved?

Returns

What payment options do you accept?

How do I apply discount codes?

Do you have any promo codes or discount codes?

Why is my payment being not processing or being declined?

Do I get charged transaction fees?

I have a gift card, how do I use it?

How do I receive my store credit?

General Terms and Conditions

Privacy & Cookies

Mobile message service Terms and Conditions

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Privacy

How do I join the Rec Club Rewards Program?

How do I earn and check my points balance?

How do I redeem my points?

Do my points expire?

How much do I have to spend to qualify for REC Club Status or above?

Can I merge multiple rewards accounts?

Can I earn points on purchases I made before I joined the program?

How do I get reward points for writing reviews?

Can I purchase a gift card using reward points?

Can reward points be used together with another discount code?

How long will I stay in my tier?

Rec Club Rewards Program

What is the OXY-GEN ® Fabric?

What is the FITFORM ® fabric?

What is the GEN TYPE™ Fabric?

What is the PWRknit™ Fabric?

What is the AQUIX ™ Fabric?

What is the GEN RIB™ Fabric?

What is the TRACKS™ Fabric?

What is the EXO-SHELL™ Fabric?

What technology is used in your fabric?

What are the garment care instructions?

What is your Cotton Fabric?

Is your packaging sustainable and recyclable?

Why can the product sizing slightly differ between colours?

How can I find my correct size?

When will an item be restocked?

Where are your products made?

What is the difference between the Mass and Oxy Mass tees or tanks?

What is there difference between Oxy Float and Float tees or tanks?

Product and Fabrics

Do you have a physical store?

Do you sell gift cards/digital gift vouchers?

General

How do I check/redeem my reward points in the app?

How can I download the REC GEN App?

I can't log into the app?

The REC App isn't working?

REC App

Interested in collaborating with us?

Brand Partnership requests

Gym, Run Club and other Club or Community partnerships

Partnerships and Collaborations

Can I checkout in my local currency?Updated 6 months ago